To help answer any queries or questions you may have about iBoxPlus, we have compiled a comprehensive list of our customers' most frequently asked questions. We hope you will find the answer you require here:
About iBoxPlus
• What is iBoxPlus?
• What is the iBoxPlus concept and commitment?
• Who is behind iBoxPlus?
• How do I find my nearest iBoxPlus shop?
• Who do I contact regarding employment at iBoxPlus?
• How can you charge such low prices?
Shop Online
• Can I alter the details in my iBoxPlus online account?
• Which payment methods do you accept online?
• Is it safe to use my credit card on your web site?
• Can I still purchase an item that is out of stock?
• Will I receive an order acknowledgement via email?
Delivery
• What are your delivery rates?
• Where does iBoxPlus deliver to?
• How can I check the status of my order?
Returns
• Can I return my the goods I have ordered?
• How do I return my goods?
Security & Privacy
• Is it safe to give you my email address?
• Why do you want my name, address, email address, telephone number etc?
• Do you use cookies on your web site?
• What if I have forgot my password?
About iBoxPlus
| What is iBoxPlus? |
| iBoxPlus is an independent online retailer committed to offering our customers the best quality products at the best prices in a safe and secure shopping environment. |
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| What is the iBoxPlus concept and commitment? |
| Our concept is simple. Offer the highest quality products at the lowest possible price. We ensure our prices are the lowest through a direct operating model. This means you can buy at low prices, but ensure you are receiving the highest quality and standards. We also offer a large array of exclusive special offers, new product launches and ranges from around the world. |
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| Who is behind iBoxPlus? |
| iBoxPlus is owned and run by UK owners and supported by a large staff base ensuring the best customer service. To find out more about us click here |
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| How do I find my nearest iBoxPlus shop? |
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We are an internet only retailer, ensuring our costs are kept to a minimum and our prices as low as possible |
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| Who do I contact regarding employment at iBoxPlus? |
| Please visit our Employment Section for further information regarding opportunities at iBoxPlus |
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| How can you charge such low prices? |
| We operate a low cost operating model, dealing directly with the consumer. Therefore margins normally added onto products by middlemen and retailers to arrive at the high street price are avoided. Also being an internet retailer we have access to over 40 major Textile plants, driving prices down further through our purchasing power. The savings we make are passed directly to our customers. |
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Shop Online
| Can I alter the details in my iBoxPlus online account? |
| Before you can place an order with iBoxPlus, you will be asked to create a customer account. You can alter the information you provide at any time by logging into my account. Please see our privacy policy for details of how we use the information that you provide to set up your iBoxPlus customer account. |
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| Which payment methods do you accept online? |
We only accept payment by Paypal Checkout accounts, this enables greater security for both the customer and retailer and ensure that you can be assured that your money is being handled securely. |
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| Is it safe to use my credit card on your web site? |
| iBoxPlus values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. We use Paypal to process card transaction and so do not actually store your card details. Paypal utilizes the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. |
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| Can I still purchase an item that is out of stock? |
| Stock levels are indicated next to the product image on the shopping pages. If an item is out of stock you can still add it to your order, however it will only be dispatched once it is in stock. Please do not order an item displayed as out of stock if you require the item urgently. We aim to replenish our stocks daily, so in most cases if the item is out of stock, it will be back in stock very soon. |
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| Will I receive an order acknowledgement via email? |
| In order to set up your iBoxPlus customer account and purchase goods online, you will have provided us with your email address. You will receive an order acknowledgement via this email address when you order is received. You will also receive an email when your order is dispatched, this will allow you to track the parcel. |
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Delivery
| Where does iBoxPlus deliver to? |
iBoxPlus delivers internationally. There are certain countries which place restrictions on the types of products that may be delivered into them. We will inform you if there are any problems. For further information about our delivery options visit our Delivery information section. |
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| How can I check the status of my order? |
| Once we have received your order, iBoxPlus will email you with your order number. Please quote this order number in all correspondence. You can contact our customer services team at contacting us with regard to your query. You can also track your order by clicking here |
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Returns
| Can I return my the goods I have ordered? |
| iBoxPlus hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied please contact us at contacting us, or contact customer services by telephone who will be pleased to assist you by forwarding a Returns Form. Please ensure you have your order reference number ready when contacting us. Please see our delivery section for more information |
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| How do I return my goods? |
The procedure for returning goods to us is straightforward and is clearly explained in our Delivery information section. |
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Security & Privacy
| Is it safe to give you my email address? |
| In order to make a purchase through the iBoxPlus website you will be required to register. When you register, you will be required to provide information about yourself including your email address. We will use this information to acknowledge your order and to communicate with you if there is any issue regarding the fulfillment of your order. We will not send you any unsolicited materials if you opt out of our newsletters, which you can do from your account. Any information we collect about you is held with the utmost care and security. Please see our privacy policy for details. |
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| Why do you want my name, address, email address, telephone number etc? |
iBoxPlus asks for these details so that we can enhance your experience of using our site, ensure patient safety, provide you with the goods and services you request from us, enable us to fulfill your order and make sure it is delivered correctly and to contact you in case there is a problem with your order. If you have agreed, we will contact you to keep you up to date on our latest products, promotional offers and events. |
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| Do you use cookies on your web site? |
| The ordering system uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access www.iboxplus.com and log into your account with your user name and password. We will not use cookies without your prior consent so you have the option of choosing whether or not you would like our website to remember your details before you enter the delivery options section of our ordering process. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your account. Our cookies do not remember your credit card details. Please see our privacy policy for more information. |
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| What if I have forgot my password? |
| If you cannot remember your password, simply click on the link Forgot your password? an email containing your decrypted password will be sent to the email address you originally provided when you registered. |
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